USF Student Health Services
Volunteer Health Support Staff Position

 

Description:

Position Summary

Student Heath Services at the University of South Florida will be student’s first choice for accessible quality healthcare, education, and advocacy delivered by competent and compassionate professionals. SHS provides USF students with high quality evidenced based medical care and health education to support collegiate success and sustained wellness. This program will provide USF students, and others, with previous medical training an opportunity to obtain clinical service hours and work along side nurses and physicians.

Transactional/Administrative Duties and Responsibilities

  • Provides quality patient care utilizing thorough knowledge of protocols for all medical situations; including obtaining vitals, bandaging, splinting, and other procedures under direct nurse or physician supervision.
  • Assists with patient check-in, front desk and concierge support, and wheelchair transports.
  • Accurately completes documentation for purposes of records and diagnostics.
  • Communicates professionally and exhibits a positive demeanor with all individuals; strives to develop a strong working relationship with peers.
  • Completes required initial and ongoing training/continuing education (CEU) courses, as required, to maintain current state and county certifications and licenses; maintains a current copy of licensure, registration and/or certifications with Human Resources.
  • Arrives for scheduled shift on time and ready to deploy.
  • Maintains a neat and professional appearance at all times in accordance with SHS and UEMSA policy and Standard Operating Procedures.
  • Adheres to all Company Policies and Procedures, Standard Operating Procedures and Medical and Protocol Manual; directs any questions or concerns to on-duty supervisor.
  • Performs other such duties as may be assigned by the supervisor or clinical staff.

Required Competencies

  • Cooperation/Teamwork- Works toward win/win solutions. Deals with conflict collaboratively. Discusses root causes underlying the problem. Develops effective working relationships.
  • Engaging Communication- Relates to people in an open, honest, sincere manner. Treats people with respect. Is friendly and approachable. Listens attentively to others. Communicates ideas clearly. Communicates appropriately with leadership and coworkers.
  • Customer Service (Internal & External)- Recognizes and attends to important details with accuracy and efficiency. Treats customers courteously and respectfully at all times. Responds to customer requests in a timely manner. Elicits feedback from customers to monitor their satisfaction. Considers both short and long-term interests of the customer in making service decisions. Proactively identifies customer needs. Takes responsibility to resolve customer complaints. Takes business or personal risks to serve customers’ long-term interests. Creates strategies to help the organization serve customers more effectively.
  • Adaptability- Adapts readily to changes. Works effectively under stress. Needs minimal supervision. Comfortable working in a fast paced environment. Is reliable, dependable and results-oriented. Maintains productivity and composure under pressure. Effectively prioritizes work and establishes clear goals and plans.
  • Problem Solving- Views problems as opportunities to create new solutions. Anticipates potential problems and analyzes alternative solutions.
  • JudgmentGathers sufficient input before making decisions. Sees interrelatedness between issues. Considers alternative solutions. Makes appropriate and timely decisions.
  • Valuing & Fostering Diversity- Demonstrating respect for individual differences and establishing a climate where all people can be comfortable and productive through sensitivity, empathy, and acceptance of cultural, racial, mental health, and socio-economic diversity.
  • Self-Management- Taking of responsibility for one’s behavior and well-being; Working effectively under stress and adapting one’s style to changing situations; Comfortable working in a fast paced environment, and needs minimal supervision; Exhibiting a professional demeanor.

Education and Experience

  • Must be at least 18 years of age
  • Possess and maintain current Florida certification or licensure 
    • At least one of the following: (If you have any questions regarding licensure, please email us)
      • Emergency Medical Responder (EMR)
      • Emergency Medical Technician, Basic (EMT-B)
      • Emergency Medical Technician, Paramedic (EMT-P)
      • Military/Hospital Corpsman
      • Patient Care Technician (PTC)
      • Registered Nurse (RN)
      • Nurse Practitioner (NP)
      • Physician Assistant (PA)
      • Doctor (MD, DO)
  • Possess and maintain current BLS CPR Certification
  • Successfully complete a federal criminal background screening with fingerprinting process prior to your Clinical Training Shift.
  • Successfully complete HIPAA Privacy and OSHA Blood Born Pathogens training modules prior to your Clinical Training Shift.
  • Provide immunization documentation for communicable diseases; including Measles, Mumps, Rubella, and Varicella, prior to your Clinical Training Shift.
  • Provide documentation of a negative tuberculin skin test (PPD) within the past 12 months. Or a negative chest x-ray (within the past 12 months) if any history of a positive PPD test. Either is needed prior to your Clinical Training Shift. Either will be provided during Orientation if needed.
  • Successfully complete any necessary medical screenings, including blood lab work, for immunization status for above specified communicable diseases if documentation cannot be provided or is out-of-date.

Knowledge, Skills and Abilities

  • Knowledge of HIPAA requirements as it relates to patient confidentiality
  • Possess superior verbal and written communication skills with the ability to effectively communicate with patients, community partners, clients, peers and management
  • Knowledge of crisis intervention and stress response and methods to ensure personal well-being
  • Ability to act effectively in emergency and stressful situations
  • Knowledge of body substance isolation techniques; understands basic medical-legal principles
  • Ability to understand and apply applicable policies and procedures
  • Ability to determine work priorities and insure proper completion of work assignments
  • Ability to utilize problem solving techniques
  • Ability to work independently
  • Ability to establish and maintain effective working relationships with others
  • Ability to wear and maintain uniform

Physical Demands and Working Conditions

  • Physical Requirements:  By this position's very nature, and the very nature of the Emergency Medical field, applicants must meet certain fitness and ability standards. Applicants must have ability to lift and carry up to 25 lbs. Applicants must be able to see, hear, taste, smell, talk, balance, sit, stand, stoop, kneel, crouch, crawl, walk, use hands, and reach with hands and arms.
  • Working Conditions: Duties are performed primarily in a medical office environment with sick and injured patients. Occasional exposure to blood and other body fluids.
  • Travel: No outside campus travel is required.
  • Hours: Employees must work a minimum of three (3) shifts per month 
    • Spring and Fall semesters (no Summer positions)
    • Shift durations are three (3) hours
    • Shift times are Monday-Friday
      • 8am - 11am
      • 11am - 2pm
      • 2pm - 5pm

Uniform Requirements:

Employees are required to maintain a clean, neat appearance and be in uniform with ID badge at all times while in the clinic and on shift.

All uniform requirements are to be provided by the employee before their Clinical Training Day.


  • Shirt: UEMSA SHS uniform shirt, tucked into pants. Shirt will be provided during the Orientation Class.
  • Pants: All-black long, scrub or tech pants, work pants, or BDUs with black belt. (Note: scrub pants are not allowed at First Aid/Stand-By events)
  • Footwear: All-black, close-toed shoes, sneakers, or boots (no cloth or canvas).
  • Skin: Visible tattoos on arms must be covered by uniform shirt, long sleeve shirt or compression sleeve. No facial tattoos. Behind-the-ear or small neck tattoos must be in good taste.
  • Accessories: No body piercings; only small, stud earrings allowed. No hats or head coverings, unless for religious or cultural reasons.
  • Hair: Must be in neat appearance; no odd or eccentric styles. Hair may not cover or be able to fall in front of face or eyes. Ponytail or bun is recommended for long hair. Facial hair is allowed, but must be neat and trimmed.
  • Tools: Stethoscope; a watch with “seconds” hand or display; a reliable pen.


Personal items, including jewelry, are highly not recommended to be brought or worn on your person or left in your car during your shift. UEMSA and SHS are not liable for lost, stolen, or damaged personal property.

Selection Process:

Phase 1 - Application: Your application, resume, and cover letter will be reviewed by our selection committee. This review process can take up to two weeks to complete. If you are selected, you will be contacted to schedule an in-person interview.

Please bring the following to the interview: your resume, cover letter, and a copy of your certification/license and BLS CPR card.

The dress is business causal.


Phase 2 - Orientation: After your interview, you will be contacted to sign up for an Orientation Class conducted by SHS. You are to bring a photo ID (government issued), copy of your certification or license, BLS CPR card, and all immunization records. Any appropriate tests will be ordered if there are any deficiencies in your immunizations. During Orientation, you will be briefed on the clinic's policies and procedures, provided information for scheduling your Background Check and Fingerprinting procedure, and instructions for completing the required training modules (including HIPAA Privacy and OSHA Blood Born Pathogens). You will also have your photo taken for your uniform ID badge.


Phase 3 - Clinical Training: After your Orientation, you will be contacted with information on scheduling a Clinical Training shift. 


If you successfully complete your Clinical Training shift, you will officially be a Health Support Staff Member!